What to Do When You Get Injured Due to a Consumer Product?

Charlotte, NC, is a bustling city with a vibrant community and a wide array of consumer products available to residents. While most products on the market are safe, defective items can sometimes slip through the cracks, leading to injuries. Knowing what to do if you get injured by a defective product is crucial for protecting your health and ensuring you receive any compensation you’re entitled to. 

We’ll walk you through the essential steps to take if you find yourself hurt by a consumer product in Charlotte.

1. Seek Immediate Medical Attention

The first step is to seek immediate medical attention. Your health and safety are paramount. Get your injuries checked out by a healthcare practitioner. Moreover, some injuries might not show immediate symptoms but could worsen over time, which is why it’s wise to visit the emergency care as soon as possible.

In Charlotte, there are numerous urgent care centers and hospitals where you can get the necessary treatment. Make sure to document everything about your medical visit, including the diagnosis, treatment plan, and any prescribed medications. This documentation will be crucial later if you decide to pursue legal action or a compensation claim.

2. Consult with a Personal Injury Attorney

An experienced attorney can help you understand your legal rights and guide you through the process of seeking compensation. They can also assist in gathering further evidence, filing necessary legal documents, and representing you in court if needed.

Look for attorneys with experience in product liability cases and a strong track record of successful outcomes. An attorney’s expertise can make a significant difference in the outcome of your claim, ensuring that you receive the compensation you deserve.

Look up the keyword expert injury attorney Charlotte, NC on any search engine to find a reliable attorney near you.

3. Preserve the Defective Product

This product will serve as critical evidence if you need to prove that it caused your injury. Avoid tampering with or repairing the item, as this could alter its condition and weaken your case.

Store the product in a safe place where it won’t cause further harm to anyone. If possible, take photos or videos of the product in the state it was in at the time of the injury. This visual evidence can be very persuasive in showing the defect that caused your injury.

4. Report the Injury to the Manufacturer

Once you have gathered your evidence, it’s important to report the injury to the product’s manufacturer. Most companies have customer service departments that handle such reports. You can usually find contact information on the company’s website or on the product packaging.

When reporting the injury, provide as much detail as possible. Include information about the product, the nature of the defect, and how the injury occurred. Be sure to keep a record of all communication with the manufacturer, including emails, letters, and notes from phone conversations. This documentation can help establish that you reported the defect and injury promptly.

5. File a Complaint with Consumer Protection Agencies

In addition to reporting the injury to the manufacturer, it’s also wise to file a complaint with consumer protection agencies. In Charlotte, the North Carolina Department of Justice and the U.S. Consumer Product Safety Commission (CPSC) are two key agencies that handle such complaints.

Filing a complaint can help prevent others from being injured by the same defective product. It also adds another layer of documentation to your case. The process typically involves filling out an online form with details about the product and the injury. Make sure to include all relevant evidence and documentation you have gathered. These agencies can investigate the defect and may take action against the manufacturer, which can support your claim.

6. Check for Product Recalls

After dealing with the immediate aftermath of your injury, it’s important to check if the product that injured you has been recalled. Recalls occur when manufacturers or regulatory agencies determine that a product is unsafe. The U.S. Consumer Product Safety Commission (CPSC) is a valuable resource for checking recalls. Their website lists all current recalls and provides detailed information about each one.

To check for recalls, visit the CPSC website and search for your product by name or model number. If your product is listed, follow the instructions provided. This may involve returning the product to the manufacturer for a refund or replacement. Document your findings and any actions you take as this information can be useful if you decide to pursue legal action.

7. Understand Your Legal Rights

Understanding your legal rights as a consumer in North Carolina is essential when dealing with a product-related injury. North Carolina law provides protections for consumers harmed by defective products. These laws ensure that manufacturers, distributors, and retailers are held accountable for the safety of their products.

You have the right to seek compensation for medical expenses, lost wages, and other damages resulting from the injury. In some cases, you may also be entitled to punitive damages if the manufacturer’s conduct was particularly egregious. Familiarize yourself with the relevant consumer protection laws and consult with your attorney to fully understand your rights and the potential remedies available to you.

8. Notify Your Insurance Company

Notifying your insurance company about the injury is another important step. Your health insurance may cover some of the medical expenses incurred due to the injury. Additionally, if you have homeowner’s or renter’s insurance, these policies might offer some coverage for injuries caused by defective products.

When contacting your insurance company, provide them with all relevant information about the injury and the defective product. Keep records of all communications, including the date and time of phone calls, the names of representatives you speak with, and the details of the conversations. This information can be useful in ensuring that your insurance claim is processed smoothly and that you receive any benefits you are entitled to.


Injuries caused by defective consumer products can be distressing, but knowing the steps to take can help you manage the situation effectively. By seeking immediate medical attention, preserving the defective product, gathering evidence, reporting the injury, and filing complaints with consumer protection agencies, you can build a strong case. Additionally, checking for recalls, consulting with a personal injury attorney, understanding your legal rights, notifying your insurance company, and staying informed about product safety are all crucial steps.

Residents of Charlotte, NC, should be proactive about their safety and aware of their rights as consumers. Taking these steps not only helps in securing compensation but also contributes to the overall safety of the community by highlighting defective products and preventing future injuries. Stay vigilant, informed, and prepared to protect yourself and others from the dangers of defective consumer products.

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